Shipping policy

Processing Times

All orders are processed within [4–8 business days]. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

Shipping Times

  • Domestic Shipping (within USA): Estimated delivery time is [4–8 business days].
  • International Shipping: Estimated delivery time is [8–16 business days]. Delivery may vary depending on customs clearance and the destination country.

Please note: delivery times are estimates and not guaranteed.

Shipping Costs

  • Standard shipping: [Flat rate / Calculated at checkout / Free over $X]
  • Express shipping (if available): [Rate or policy]
  • International shipping: [Flat rate / Calculated at checkout]

Tracking Information

Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take [1–2 business days] to appear. You can track your package using the link provided.

Shipping Restrictions

Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).

Customs, Duties, and Taxes

Jayanas is not responsible for any customs duties, import taxes, or other fees applied to your order once it reaches your destination country.

All customs and tax-related charges are the responsibility of the customer. These fees are determined by your local customs office and vary from country to country.
We have no control over these charges, and we cannot predict what they may be.

If your package is subject to customs duties or import taxes, you will be required to pay them in order for your package to be released by customs authorities.
Failure to pay these charges may result in your shipment being held, returned, or destroyed — and we cannot offer refunds for such cases.

Damaged, Lost, or Delayed Shipments

We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.

For missing packages or delayed shipments beyond the estimated timeframe, please contact us at [EMAIL], and we will assist where possible.